FAQs


Processing times
The time I need to prepare your order for shipping, most orders ship within 1-2 weeks. If you need the item sooner please contact me or purchase the expedited shipping along with your order.
Estimated shipping times
Canada: 1-2 weeks
United States: 1-2 weeks
Europe: 3-5 weeks
Australia, New Zealand and Oceania: 3-5 weeks
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Address Correction/ Wrong address
Please note LittleLilyShop will not replace an item that was shipped to the wrong address that was provided by the buyer. 

**It is the sole responsibility of the buyer to ensure the proper address when purchasing an item.** 
If the item has not shipped yet you may contact us to have the address corrected.
**A refund will not be given because an item was shipped to the wrong address.

Please note that due to increased holiday order volumes and the effects of COVID-19 our shipping carriers are seeing increased delays, which may result in a late delivery of your order.

Refunds will NOT be issued if an item does not reach you in time for your event, absolutely no exceptions. It is your responsibility as the customer to inform LittleLilyShop of the event date BEFORE purchase so we can discuss shipping upgrades. Please read the “Shipping” section above for more information on shipping times and policies.

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Duties For International Orders:

We are not in control of any country-specific tariffs and duties imposed on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility.